Privacy Statement 

This Privacy Statement explains how we collect, use, and protect your personal data. It applies to the following categories of individuals: 

  • Complainants who submit complaints regarding potential violations of their personal data by data controllers. 
  • Individuals requesting information, consultation, or other services. 
  • Visitors to our website. 
  • Job applicants, current employees, and former employees. 

We are committed to safeguarding your privacy and ensuring that your personal data is processed transparently and securely. 

1. Individuals Submitting a Complaint to Cambridge Clinical Laboratories 

When an individual submits a complaint, it is formally recorded in a dedicated register by an authorized employee. This employee has signed a confidentiality agreement and is well-versed in the Company’s Code of Ethics and the Institution’s Data Protection Regulations, as approved by the governing authority. 

We collect and process personal data exclusively to review complaints and evaluate the quality of our services. All personal data associated with complaint records are handled in strict compliance with legal requirements and our data retention policy. 

2. Individuals Receiving Services from Cambridge Clinical Laboratories 

Cambridge Clinical Laboratories provides a range of healthcare services to clients. We collect and securely store the personal data necessary to deliver these services and to facilitate any related future requests. 

For instance, if an individual inquires about a specific medical test, we may use their contact details to follow up and assess their satisfaction with the service they received. 

3. Visitors to Our Website 

Cambridge Clinical Laboratories operates an official website to share and collect relevant information. The primary goal of our online presence is to enhance customer engagement, provide easy access to information, and improve overall communication with our clients. 

Through its official website, Cambridge Clinical Laboratories assists clients by presenting various offers, job applications, and customer satisfaction surveys. 

For visitors, the system collects standard information related to clicks on articles or sections of the website. This information is collected for statistical and analytical purposes, such as understanding visitor engagement, identifying popular sections, and gauging interest, all while ensuring that visitors remain anonymous. 

We collect this information in a way that does not identify any visitor. We do not attempt to determine the identity of visitors to our website. 

Cambridge Clinical Laboratories, does not use (nor does it allow third parties to use) analytical or statistical tools to track or collect personally identifiable information about website visitors. We do not link any data collected from this site with personal information that would make visitors identifiable from any source. 

If we intend to collect personally identifiable information through our website, we will clearly inform users at the time of data collection and explain how the information will be used. 

4. Job Applicants, Current Employees, and Former Employees of Cambridge Clinical Laboratories (CCL) 

When individuals apply for employment at Cambridge Clinical Laboratories, we collect and use their information solely for the purpose of processing their application and monitoring recruitment statistics. 

Personal data of unsuccessful applicants is retained for a period of 12 months after the recruitment process is completed, after which it is securely destroyed or deleted. We retain anonymized data for statistical purposes related to applicants to support our recruitment efforts, ensuring that no individual applicant can be identified from this data. 

When an employee ceases to be employed by Cambridge Clinical Laboratories, we prepare a file containing records related to their employment period. The data in this file is kept secure and used exclusively for purposes directly related to the individual’s employment. Once their employment ends, we retain this file in accordance with labor laws and our internal policies, ensuring compliance with relevant regulations. 

5. Access to Personal Data 

Cambridge Clinical Laboratories strives to be as transparent as possible in providing individuals access to their personal data. Individuals may inquire whether we hold any personal data by submitting a “Request for Access to Personal Data” in accordance with the Personal Data Protection Law. 

If we hold your personal data, we will: 

  • Provide a description of the data we hold; 
  • Inform you of the reasons for holding it; 
  • Specify the recipients to whom we may disclose this data; 
  • Provide a copy of the information in an understandable format; 
  • Notify you whether the provision of personal data is mandatory or voluntary. 

If you agree, we will aim to address your request informally, such as by providing specific information over the phone. 

If we hold information about you, you may request that we correct any inaccuracies by contacting us again. 

7. Links to Other Websites 

This Privacy Notice applies only to the protection of personal data on our website and does not extend to links between this site and other websites. We encourage you to read the privacy statements on other websites you visit. 

8. Complaints and Inquiries 

Cambridge Clinical Laboratories is committed to adhering to the highest standards in the collection and use of personal data. As such, we take complaints regarding this matter very seriously. We also welcome any suggestions for improving our procedures. 

HOW TO CONTACT US 
Requests for information regarding our privacy policy can be sent via email to [email protected].